Shipping Policy

At DYLA, we are committed to delivering your order safely and efficiently.

Order Processing

• Orders are typically processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During peak seasons, launches, sales, or promotional periods, processing times may be slightly longer.

Shipping Timeline

Estimated delivery timelines:

• Metro Cities: 3–5 business days
• Tier 2 & Tier 3 Cities: 4–7 business days
• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

• Free shipping may be offered on eligible orders as part of ongoing promotions.
• Any applicable shipping charges will be displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp, allowing you to monitor your shipment status.

Address Accuracy

Customers are responsible for providing accurate shipping information.

DYLA will not be responsible for delays or delivery failures caused by incorrect or incomplete addresses provided during checkout.

Failed Delivery Attempts

If delivery attempts are unsuccessful due to customer unavailability, incorrect address details, or refusal to accept the shipment, additional shipping charges may apply for re-dispatch.

Damaged Package

If your package appears damaged upon delivery, please contact our support team within 24 hours of receiving the order and share clear photographs of the package and product.

Contact

For shipping-related queries, please reach out to our customer support team through the Contact Us page